Teams

Apr
09
Microsoft Teams PSTN - Redirect Unanswered Call Queue to Voicemail

Microsoft Teams PSTN - Redirect Unanswered Call Queue to Voicemail

I discovered today that the mechanism for transferring callers from a queue to a voicemail when agents are unable to answer the call today is... well, a little less than elegant. This article explains how to overcome that limitation.
2 min read